Conrad was punctual and professional. He used some high tech infra red cameras to investigate a leak from an upstairs bathroom. He tested the ceiling and bathroom hardwood floors for moisture and mold. Ultimately, he recommended a plumber and confirmed no serious water damage or mold growth. He also investigated a basement leak and recommended a contractor to fix our exterior drainage problem. Since neither leak had caused serious water damage, he declined the project and recommended a different course of action. We appreciate his time and honesty. We will use him in the future if we ever have serious water damage or a mold problem.
-Jason VANCOUVER, WA May 06, 2014
Completed mold eradication, mold remediation and water damage repair of my basement/crawlspace We had an under-the-house hot water pipe break, sometime in December, 2013. Through an unusually high water and electrical billing, we became of the cracked pipe. We called Nate's Plumbing (Clark County, WA) and he performed the emergency pipe repair. We then went to Angie's List to find someone to deal with the water damage and the vast amount of mold which had grown during the water pipe's spraying into the basement for almost two months. We read the reviews of several companies and chose Rainbow International. Conrad Cluff and his crew were very responsive and got to work right away. Always courteous, friendly, professional and clean, they killed the mold right away and removed all of the soaked insulation and then arranged for a subcontractor to use high-pressure soda blasting to remove the vast amount of staining in a nearly 3,000 square foot area under the floor, including the vertical shear walls and floor joists and I-Beams. They then arranged for another sub to bid on replacing the insulation. Finally, they repaired all the water damage to some wood structures and air conditioning ducts. During this time Conrad and his crew followed all the current mold remediation protocols and dealt with my insurance company; sending regular reports and photos to the claims adjuster at The Hartford. I had barely to lift a finger. Conrad and crew did it all or arranged for specialty trades to do necessary stages of the job . Sometimes I though the most difficult job was dealing with the insurance company; but they did it to perfection.
- Katherine and Mike BRUSH PRAIRIE, WA March 25, 2014
We had significant water damage in our finished basement (900 sq ft) due to a third party mistake involving our outside irrigation system. Our project involved complete tear out of carpet and padding plus partial removal of built-ins, baseboards and sheetrock. Tear out was completed in a matter of hours. Drying required 5 to 6 days and then reconstruction began. Rainbow was responsive but not the first available remediation company. However, once I had an opportunity to talk with Conrad Cluff and his Project Manager Scott Alexander, it was clear they were experts on water remediation. Our basement was such a mess, we had no idea where to begin and what did or did not need to be removed and what insurance would cover. Conrad and Scott were confident about what needed to be done and advised us on contacting insurance adjusters. This was a very stressful situation. Our basement is a living space including an entertainment area, office, guest area and children's play space. Our carpet was saturated and our entire house was beginning to smell. We discovered the water damage on a Thursday morning. The responsible third party was slow to take responsibility and we were not certain where to begin. I began to contact remediation companies that afternoon. Rainbow was not able to inspect our needs until the next morning. However, Conrad was very informative over the phone. I had already spoken to two other remediation contractors who were giving me different information on what needed to be removed. Conrad was clearly an expert explaining that because we were dealing with class 3 water and due to the high potential for microbial growth, all carpet and padding needed to go immediately. We met with Rainbow on Friday morning. We gave them the green light on Friday afternoon and their crew began immediately and worked until about 10PM to fully remove contaminated material. Drying began immediately thereafter and then reconstruction took place. Conrad Cluff provided project budgets for both the remediation and reconstruction to our insurance company. All Rainbow employees were skilled, professional and good communicators. All of their subcontractors were topnotch (HVAC, Landscape/irrigation, carpet installation). We would absolutely recommend Rainbow International to others!
- Andrea PORTLAND, OR August 15, 2013
It was very pleasing to have Rainbow International of Vancouver to dry our home full of water. After we called our insurance, Conrad was at our home in about 2 hours. Professional, knowledgeable, and calm at the same time, Conrad and his team were able to make our home dry as bone! Thank you Conrad and Team, for your good job, and now we are ready to move on to flooring and painting. Overall it went very well. I had daily updates via phone and text messages. The drying process was explained in details, so I knew what to expect and what to do.
-Eugene VANCOUVER, WA December 06, 2012
I had Rainbow International of Vancouver come to my home to discover where a leak in my roof was located. He fixed the part of the roof causing the leak and the areas inside the house that were damaged by the leak. They used a moisture detector that helped them pinpoint the areas in my home that we affected by the leak, but were unable to be seen by the naked eye. Member Comments: I was impressed with this company in comparison to most contractors because he returned my call the same day. I really appreciated him understanding the seriousness of this situation in order to prevent any further damage. He made sure that certain areas of the house were dried out properly before undertaking the repairs. It was a great experience to have a contractor that showed up when he said he would and performed the work within the estimate he gave me. The professionalism this company displayed was one of the best I have ever dealt with during my times dealing with contractors.
- David BRUSH PRAIRIE, WA November 07, 2012