Owner & Project Manager
Ryan Hill is the Project Manager and owner of Rainbow International of Vancouver Island. Ryan brings over 20 years of construction experience and extensive project management expertise to the team. Ryan is an exceptional leader who demonstrates compassion, respect and integrity with industry professionals, staff and customers. Due to Ryan’s commitment to providing outstanding customer service, the Vancouver Island office has been recognized with the Franchisee of the month award three times. Ryan loves spending time outdoors with his family and two dogs.
"My gratification comes from having the opportunity to help people in their time of need."
Owner & Business Development Associate
Rebecca Hill is the Business Development Associate and owner of Rainbow International of Vancouver Island. The relationships Rebecca and her team have built, have contributed to their achievement of the Personal Best Award for ‘year over year’ sales in the Rainbow Franchise System. Rebecca utilizes her training as a music therapist to bring compassion and connection to her customers. She understands that her company has a unique opportunity to help people recover when they have experienced damage to their home or business. Ultimately, they don’t just restore homes and businesses; they restore value, stability, and peace of mind.
"I love to be in the community, meeting new people and sharing my passion for our company, our team. I am most proud of how we have made a difference for our customers."
As Rainbow’s General Manager, Brad is responsible for bridging the companies vision and values with day to day operations. He has a variety of leadership experience spanning trucking and equipment rentals, plumbing and drainage services and leading large professional services teams in both government and private software implementation and customization projects. After experiencing Rainbow’s services first-hand as a customer, Brad was instantly sold on the Vision, Values and emphasis placed on the customer experience. He’s excited to help Rainbow continue to achieve new levels of success.
"It’s so rewarding to see the difference we make in the lives of homeowners and to be part of a team that truly cares about their customers and partners in the insurance industry."
Rick Marshall brings over 20 years of project management experience to the Rainbow Team. His excellent communication skills and attention to detail help put customers at ease and demonstrate his commitment to exceptional customer service. Rick utilizes his strong organizational skills to efficiently and effectively manage projects ranging from small residential losses to large catastrophes. Rick is an avid outdoors man and loves mountaineering.
"We have a great team at Rainbow. I love being a part of such a positive work environment."
As a project manager with Rainbow International, Dave Dyck brings a wealth of knowledge and experience to the team and has an exceptional ability to bring a sense of calm to customers during a trying time. Dave utilizes his interest in technology to bring cutting edge systems and processes to property damage restoration. His contribution helps ensure a compassionate, expedient and professional response to every project. Born and raised in Nanaimo, Dave enjoys exploring the geography of beautiful Vancouver Island.
"I really enjoy the opportunity to connect with our customers and share in the gratification of seeing their homes fully restored."
- Tony Kost – Service Technician of the Year 2018
- Personal Best - 2012
- Rebecca Hill – Woman of the Year 2018
- June 2012
- February 2013
- November 2014
- November 2017
- December 2018
Rainbow International of Vancouver Island opened its doors for business on October 18th, 2010 with the goal of providing exceptional customer service with industry leading technology to the residents of Vancouver Island from Victoria to Comox.
We understand that we have a unique opportunity in helping people recover when they have experienced damage to their home or business. Ultimately, we don't just restore homes and businesses; we restore value, stability, and peace of mind.
Setting the highest standards in water, fire, smoke and mould damage restoration, where customer anxieties can run high, requires a continuous focus and dedication to self-analysis and improvement.
We enthusiastically seek out, listen to and act upon the concerns of the people we serve. The feedback we receive from our customers is critical to our success.
Exceeding customer expectations is what sets us apart. We are committed to the four tenets of customer-service excellence:
- Fast response
- Quality results
- Genuine concern
- Clear communication
- We utilize the proven systems put in place through the Rainbow International organization to ensure that our customer service philosophy is put in to place each and every time we attend a restoration job.
Our Training and Certifications:
Rainbow International of Vancouver Island is an IICRC certified firm and is committed to following the ethical guidelines provided through the IICRC and seeking on-going training. Ryan and Rebecca are certified in the following through the IICRC:
WRT – Water Damage Restoration Technician
ASD – Applied Structural Drying
OCT – Odour Control Technician
AMRT – Applied Microbial Remediation Technician
FSRT – Fire and Smoke Remediation Technician
CCT – Carpet Cleaning Technician
Ryan has also completed training in Successful Subrogation for restoration contractors and Xactimate training v.25.