Your health and safety are our highest priority during this time. Click here for our precautionary measures.

Our Team

 

John Gurtler, President - Property Damage Expert and Instructor

  • Certified as a Master Restorer through the Institute of Inspection Cleaning & Restoration Certification (IICRC); Master Fire & Smoke Restorer, Master Water Restorer, Master Textile Restorer, and Commercial Dying Specialist. Other IICRC certifications include: Applied Microbial Remediation.
  • Council-certified as a Microbial Remediator through the American Council for Accredited Certification (ACAC). The Council of Engineering and Scientific Specialty Boards (CESB) accredit ACAC programs.
  • Other expert certifications include: Insurance Loss Subrogation, EPA Lead Renovation, and OHSA-General Industry.
  • Certified course instructor through the State of Illinois for Continuing Education classes on fire, water, and mold restoration.
  • Field experience includes fire, smoke, water, and mold damage emergency mitigation and reconstruction; commercial and residential. Inspection & restoration of high-value and precious contents. Microbial and particle contamination testing, protocols, engineering controls, and remediation.
  • Contents training through RIA
  • Expert testimony for property damage losses in litigation.
  • Recipient of the “Excellence in Leadership” award from Neighborly, holding company of Rainbow International Restoration in 2011.
  • Recipient of the "Top Gun" award from Neighborly every year since 2014. This award is presented to the highest ranking Rainbow franchises among the Rainbow network.
  • A cohort of the 2018 Goldman Sach's 10,000 small business alumni
  • Member of CRUSA, Commercial Restoration USA.

Dennis Sannito, Director of Risk Response

  • Certified through the Institute of Inspection Cleaning & Restoration (IICRC) for Fire and Smoke Restoration
  • Certified through the Institute of Inspection Cleaning & Restoration (IICRC) for Odor Control
  • B.A. Degree from Columbia College
  • 23+ years of experience in B2B Sales and customer service
  • 5+ years of experience in developing solutions for Commercial Property Managers
  • Help businesses prepare and recover from a disaster with Emergency Response Planning
  • Member of CRUSA, Commercial Restoration USA.

Steve Larranaga, Estimator - Water, Mold, Fire & Contents Damage Specialist

  • Certified professional of the Xactimate estimating software. Steve is working towards a Master Certification with Xactimate which is a software solution for professionals involved in insurance estimating of all phases of property damage restoration & cleaning. (99% or 9 out of the top 10 property insurers use Xactimate and identify it as the insurance industry standard.)
  • Certified through the Institute of Inspection, Cleaning and Restoration (IICRC) as: Water Damage Restoration, Applied Structural Drying, Stone, Masonry & Ceramic Tile Cleaning, Commercial Carpet Cleaning Fire & Smoke Restoration and Odor Control.
  • Performed hundreds of jobs with Rainbow International making him well versed in water, mold, wind, fire, and smoke damage restoration.

Mia Hanson, Office Manager & Estimator - Water, Mold, Fire & Contents Damage Specialist

  • Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Water Damage Restoration
  • Xactimate Level 1, 2, and 3 Certifications
  • 9 years of estimating experience for water, mold, wind/hail damage, fire/smoke damage, personal property, and trauma/biohazard clean up
  • Experienced in aerial imaging and a virtual assist for both interior and exterior damage
  • Handling property damage for 9 years between restoration and insurance claims (water, wind/hail damage, fire/smoke damage, mold, trauma/biohazard clean up); commercial and residential
  • Handling personal property damage for 9 years between restoration and insurance claims (pack out, inventories/trash outs, content cleanings) commercial and residential
  • Worked Catastrophe claims in all states in the field, behind the desk, and virtually for water, wind/hail, hurricanes, tornadoes, wildfires, mudslides, etc.
  • Assisted in rolling out virtual assist/aerial imaging processes for a major insurance carrier
  • Managed Catastrophe call centers ramping up over 250+ temporary employees for a major insurance carrier to provide excellent customer service
  • 15 years of customer service experience

Christinna Ogden, Estimator - Water, Mold, Fire Damage Specialist

  • Graduated from Vermont Law School with a Masters of Environmental Law & Policy

  • Graduated from Carthage College with a Bachelor of Arts in Geography & Earth Science

  • Minors include Climatology/Meteorology

  • Secondary language: fluent in french

  • Certified through the Institute, Cleaning, and Restoration (IICRC) for Water Damage Restoration & Fire/Smoke Restoration and Odor Control

  • Assisted in rolling out virtual assist/aerial imaging processes for a major insurance carrier.

  • Xactimate Level 1 & 2 Certifications

  • 14 years of customer service experience

  • Experienced in aerial imaging and a virtual assist for both interior and exterior damages

  • Worked catastrophe claims in all states both virtually and fast track scenarios

  • Licensed adjuster for property & casualty in 50 states

  • Estimating experience for water damage, mold remediation, wind/hail damage, fire/smoke damage, and rebuild

  • Bilingual - fluent in French

Phillip Ventura, Estimator - Water, Mold, Fire, & Contents Damage Specialist

  • Certified through the Institute, Cleaning, and Restoration (IICRC) for Water Damage Restoration
  • Xactimate Level 1 Certified
  • 16 years of customer service experience
  • Licensed adjuster for property & casualty in 50 states
  • Worked catastrophe claims in all states through fast track and virtual for a major insurance carrier
  • Experienced in water damage restoration, mold remediation, fire mitigation, and wind/hail damage
  • Experience in utilization of Matterport, MICA, and DryTrack
  • Bilingual - fluent in Spanish

Steve DeAvila, Operations Manager - Water, Mold, Fire Damage and Contents Specialist

  • Certified through the Institute of Inspection, Cleaning and Restoration (IICRC) for Water Damage Restoration, Fire & Smoke Restoration, and Odor Control.
  • Contents training through RIA
  • Promoted from Contents Manager to Operations Manager
  • 4 years experience in the restoration field - Field experience includes fire, smoke, water, and mold damage mitigation - content inventory, pack out and cleaning; commercial and residential.
  • 15 years experience in customer service
  • 11 years of experience as a supervisor
  • 11 years of experience handling contents - moving contents
  • Received recognition for being voted BEST communication and most motivated by his peers

Ray Marshalek, Project Manager - Water, Fire & Mold Mitigation Specialist

  • Certified through the Institute of Inspection, Cleaning and Restoration (IICRC) for Water Damage Restoration, Fire & Smoke Restoration, and Odor Control.
  • 16 combined years of customer service and hands-on experience performing small to large property damage losses.
  • Field experience includes fire, smoke, water, and mold damage mitigation; commercial and residential. Inspection and restoration of high-value and precious contents.
  • Received Rainbow’s coveted “Project Manager of the Year” award for 2018.
  • Primary focus is large loss project management.

Adriana Lopez, Fire Mitigation Specialist

  • Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Fire Restoration and Odor Control
  • 18 years of experience in the restoration field - Field experience includes fire, smoke, water, and mold damage mitigation - trauma cleanup - drying documents - content inventory, pack out and cleaning; commercial and residential.
  • 18 years of customer service experience.
  • Primary focus is fire damage restoration and contents restoration.
  • Received recognition for being voted BEST documentation, communication, most organized, and most detail-oriented by her peers.

Niki Ramirez, Risk Response Manager

  • Associates degree in Graphic design. Studies included corporate identity, advertising design, and marketing.
  • 21 years of experience in sales and customer service.
  • Certified through the Institute of Inspection, Cleaning and Restoration (IICRC) for Water Damage Restoration, Fire & Smoke Restoration, and Odor Control.
  • Member of CRUSA, Commercial Restoration USA.
  • 9 years of experience in the property damage restoration industry.
  • Conducted insurance CE classes for 6 years and property management classes for 3 years.
  • Promoted from Business Development Associate to Business Development Manager within one year.
  • Honored as Business Development Associate of the year by Rainbow's corporate team in 2015.
  • Honored as Women of the Year by Rainbow's corporate team in 2020.
  • Part of Rainbow corporate's BDA summit advisory.
  • Helped our company earn the Torch Award for Marketplace Ethics from the Better Business Bureau along with the AABE award from the Daily Herald for Business Excellence.
  • Marketing abilities have created a higher volume of referrals which has lead to an increase in sales for the company.
  • Responsible for TPA, property management, and real estate vendor account management.
  • Help commercial management professionals and businesses prepare for a disaster with Emergency Response Planning (ERP).
  • In charge of brand management through social media outlets.