CE Course Descriptions
Understanding Hoarding - Symptoms, Causes and Challenges
A comprehensive approach to saving more structure and contents in addition to reduced drying time and the a significant reduction in the cost of claims is our process called “Rapid Structural Drying.” Response time is critical when water damage occurs: starting within minutes of the loss to the point that within days mold and other bacterial organisms start to grow. The loss can quickly escalate into a major reconstruction project. Understanding the dynamics of how water can infiltrate structures and contents and then how to deal with that with today’s equipment and monitoring devices is what makes the end drying results successful.
A study of the requirements and prohibitions governing actions based on values, presented are ethical dilemmas that may be present in business practices and in one’s life including: cheating and fraud, plagiarism, misapplication of funds, compliance with legal and ethical guidelines and marketing messages. Case studies regarding insurance issues are offered for group discussion in regard to the ethical and legal obligations of the insurance professional. As the basis for an ethical approach to situations examined are possible “core values” that are the foundation for a “Code of Values” ethical system that includes Respect, Integrity, Customer Focus, and Having Fun in the Process. The ultimate goal is to achieve satisfying and rewarding business and life relationships.
Insurance in Today’s Market is different than it was years ago. Since new technology and new trends have been introduced they have changed the way insurance carriers are selling their product. During this session we intend to show how these new trends are not only changing the way that insurance companies do business but how they are greatly impacting a consumer’s choice to purchase directly from the carrier as opposed to an insurance agent. With this presentation the attendees will be better able to increase their sales and service their insureds.
Provides an overview of the dynamics of fire and smoke damage and the related customer service issues involved. The behavior of smoke and how it affects the built environment, the continuing damaging effects of smoke residue when not mitigated quickly and industry standard methods required to reduce loss settlement time and costs are discussed. Included in these savings are deodorization methods which are the key to a satisfied customer at job’s end and the latest technological options to salvage previously unsalvageable surfaces and contents.
This Hoarding course provides an overview of the challenges that insurance agents, adjusters and property managers face when it comes to minimizing costs associated water and fire content losses when there is also a hoarding situation.
What is hoarding? What kind of hoarders are there? What is examined are the issues of how hoarding affects the hoarder, his/her family/ friends and the agents’ interaction with the hoarders to protect their health, welfare and safety. Case studies, exercises and real life stories expand upon the concepts presented. Potential coverage, policy challenges and exercise in policy are also addressed. The course ends with the attendees receiving a personal “collector or hoarder quiz evaluation” that they can complete after the course in light of the material presented. A guide for analyzing their responses is provided: are they a collector or hoarder?!