Our Team

Mary Palermo, Rainbow International of Asheville

Owner - Rainbow International of Asheville

"What an honor and privilege it has been serving the Asheville community and surrounding areas for the past 3 1/2 years.  During a recent conference with our Brand in Orlando, I was awarded the title of becoming this year's Rainbow International Restoration Woman of The Year.  I strongly believe this goes to show with hard work, dedication, honesty, loyalty, and customer service you can accomplish anything you set your mind to!"

Mary Palermo - 2017

Our Home & Commercial Restoration Code of Values

We live our Code of Values by ...

Respect

… treating others as we would like to be treated.

… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

… responding in a timely fashion.

… speaking calmly, and respectfully, without profanity or sarcasm.

… acknowledging everyone as right from their own perspective.

Integrity

… making only agreements we are willing, able and intend to keep.

… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

… looking to the system for correction and proposing all possible solutions if something is not working.

… operating in a responsible manner: "above the line."

… communicating honestly and with purpose.

… asking clarifying questions if we disagree or do not understand.

… never saying anything about anyone that we would not say to him or her.

Customer Focus

… continuously striving to maximize internal and external customer loyalty.

… making our best effort to understand and appreciate the customer’s needs in every situation.

Having Fun in the Process!