Owner - Rainbow International of Asheville
"What an honor and privilege it has been serving the Asheville community and surrounding areas for the past 3 1/2 years. During a recent conference with our Brand in Orlando, I was awarded the title of becoming this year's Rainbow International Restoration Woman of The Year. I strongly believe this goes to show with hard work, dedication, honesty, loyalty, and customer service you can accomplish anything you set your mind to!"
Mary Palermo - 2017
President - Rainbow International of Asheville
Eduardo Palermo is the President at Rainbow International of Asheville where he is responsible for overseeing operations. Eduardo received his BBA in Marketing and MBA in Human Business Resource. He has been married to wife/owner of Rainbow International of Asheville, Mary Palermo, since 2011. They have six wonderful kids together and continue to be a great role model for them. With a strong background in restoration, Eduardo has a passion for helping people, where he gained experience in water, mold and remediation. Eduardo is looking to learn more about the area of service by continuing to read and attend continuing education classes.
Estimator - Rainbow International of Asheville
Jamey Racine is the estimator at Rainbow International of Asheville where he is responsible for estimates. Jamey is on a mission to provide excellent customer service, which he is focused on improving. With a background as a project manager/estimator for another fire and water restoration company. He has continued to gain experience in problem solving and team building. Jamey is looking to be a part of a growing restoration company. Outside of work, Jamey dedicates majority of his time to his family. He has been married for over 20 years and they have one child together.
Office Manager - Rainbow International of Asheville
Angela Mesker is the office manager for Rainbow International of Asheville where she is responsible for managing the office. With a strong background in administrating and customer service, Angela has a passion to provide the best customer service possible, where she has gained experience in managing high call volumes. Angela strives to give the best customer service and give the best call experience, especially to clients who have gone through catastrophe. Angela is looking to learn more in the field of restoration and use that knowledge to educate others. Outside of work, she is a very down to earth girl, who loves being a homebody and spending with her husband and two fur babies, Minnie and Sadie.
Assistant - Rainbow International of Asheville
Wanda Cruz is the assistant at Rainbow International of Asheville where she is responsible for all areas of the business. Wanda strives to improve every aspect of the business and dedicates her time protecting the interests of the company. Wanda is looking to continue to improve her communication skills. She is committed to customer service and surrounds herself with honesty, integrity and respect. Wanda has been married for 30 years and has two boys. Wanda enjoys helping others and is proud to be a part of Rainbow International of Asheville.
Supervisor - Rainbow International of Asheville
Susan Webb is the supervisor at Rainbow International of Asheville where she is responsible for technicians and operations. Susan comes to Rainbow International of Asheville with five years of experience in the restoration and cleaning business. She is a certified water restoration technician. Susan excels in customer and employee satisfaction. She hopes to add a lot of knowledge and caring to the Rainbow family.
Crew Chief - Rainbow International of Asheville
Raheme Driggers is the crew chief at Rainbow International of Asheville where he is responsible for their crews. He is focused on improving the systems at Rainbow International with an overall production in the field as well as the office. Raheme gained experience in construction and has a passion to correct manage projects. Raheme Driggers is looking to grow and advance at Rainbow International in facets of management.
Project Manager - Rainbow International of Asheville
Luis Maldonado is the project manager at Rainbow International of Asheville where he is responsible for overseeing all projects. Luis is on a mission to make every customer’s situation better. With a better understanding of the job and making the best of every situation. Luis Maldonado is looking to improve his skills while aiming for higher expectations.
Our Home & Commercial Restoration Code of Values
We live our Code of Values by ...
… treating others as we would like to be treated.
… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
… responding in a timely fashion.
… speaking calmly, and respectfully, without profanity or sarcasm.
… acknowledging everyone as right from their own perspective.
… making only agreements we are willing, able and intend to keep.
… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
… looking to the system for correction and proposing all possible solutions if something is not working.
… operating in a responsible manner: "above the line."
… communicating honestly and with purpose.
… asking clarifying questions if we disagree or do not understand.
… never saying anything about anyone that we would not say to him or her.
… continuously striving to maximize internal and external customer loyalty.
… making our best effort to understand and appreciate the customer’s needs in every situation.
Having Fun in the Process!