Owner - Rainbow International of Asheville
"What an honor and privilege it has been serving the Asheville community and surrounding areas for the past 3 1/2 years. During a recent conference with our Brand in Orlando, I was awarded the title of becoming this year's Rainbow International Restoration Woman of The Year. I strongly believe this goes to show with hard work, dedication, honesty, loyalty, and customer service you can accomplish anything you set your mind to!"
Mary Palermo - 2017
Our Home & Commercial Restoration Code of Values
We live our Code of Values by ...
… treating others as we would like to be treated.
… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
… responding in a timely fashion.
… speaking calmly, and respectfully, without profanity or sarcasm.
… acknowledging everyone as right from their own perspective.
… making only agreements we are willing, able and intend to keep.
… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
… looking to the system for correction and proposing all possible solutions if something is not working.
… operating in a responsible manner: "above the line."
… communicating honestly and with purpose.
… asking clarifying questions if we disagree or do not understand.
… never saying anything about anyone that we would not say to him or her.
… continuously striving to maximize internal and external customer loyalty.
… making our best effort to understand and appreciate the customer’s needs in every situation.
Having Fun in the Process!