I wanted to be sure and send a note of thanks and praise regarding Clinton Kimble and his associate Donnell.
Liberty Mutual arranged an appointment for June 7th with Clinton and Donnell after a large tree fell on my house. Needless to say, it has been a very stressful time. These gentlemen, however, were the opposite of stressful! Their office promptly called and arranged for a convenient time to meet me, confirming my appointment on the day of arrival.
Clinton and Donnell were right on time, professionally dressed, polite and courteous. They wasted no time getting right to work, evaluating the water damage to my home. They provided helpful written information regarding Rainbow Restoration services. They also committed to providing my insurance adjuster with a timely written assessment regarding the need to clean or replace my carpeting and assured me of follow up contact to plan the cleaning.
In short, these gentlemen represented your company splendidly. So, Bravo! for Clinton Kimble and Donnell. As a senior manager of sales professionals myself, I truly appreciate superior customer service...and THAT is what I received!
Sincerely, - Beth, Greensboro, NC
WOW! My carpets look wonderful, my wife and I are thrilled! Aside from just doing a great job on our floors, the technicians were SUPER!! They were on time, they did the job quickly but thoroughly, and were pleasant to be around. Normally one worries about who they bring into their house to do these things. Your technicains were excellent representatives for your company, and they deserve HUGE praises for their professional work and their personable service!! Consider me a fan, and I will recommend you to everyone I can.
-Eli, Gibsonville, SC
My first interaction with Rainbow was with Donnell, with whom it was just a pleasure to talk through our issue. He was incredibly pleasant. Also, Chloe did a wonderful job of keeping me informed when technicians wojuld be arriving. Clinton was very knowledgeable and likewise very pleasant.
- Mebane, NC
I am pleased with the professionalism of the Rainbow employees, very kind and neat with their equipment. Clinton answered my phone calls and questions everytime I called. I would recommend them!
- Danielle W., Asheboro, NC
Fast & Friendly service. The technicians were nice and knowledgeable.
- Ms. Staley, Liberty, NC