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The Twin Ports Region

About Rainbow International

Established in 1981, Rainbow International® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. Our restoration services cover fire damage restoration, water damage restoration, mold removal, smoke damage restoration, and more.

When disaster strikes you can rely on rapid and professional restoration service from Rainbow International. Our service locations are on call 24-hours a day, seven days a week. Rainbow International is fully certified by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC has served as the industry guardian for inspection, restoration and cleaning services for over 30 years.

Rainbow International is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting over 1,500 franchisees in ten countries.

Over 20 Years of Experience

Rainbow International of the Twin Ports Region is an independent, family owned franchise purchased by Doug and Angie Manthey in 2009. They have since grown the business and its reputation based on honesty, integrity, and quality. As Owner/Operator, Doug has a degree in engineering with over 20 years of experience in the construction industry, operating his own plumbing company for 15 years. Doug holds IICRC certifications in Fire, Smoke, Carpet Cleaning, Odor Control, Applied Structural Drying, and is also a Certified Master Goldmorr Technician in Mold Remediation. Rainbow International of the Twin Ports Region is also a Lead Safe Certified company. Doug’s commitment to education, customer service, and satisfaction has been the foundation of his success.

As a property owner, you can have confidence your home or business will be returned to pre-loss condition thoroughly and professionally. Our trained and certified technicians have all undergone background checks, drug testing, and follow our 17 Steps to “World Class Customer Service”. When disaster strikes, you can rely on Rainbow International of the Twin Ports to provide 24 Hour Emergency Service, 365 days per year.

As a service provider, we live by our Code of Values which include Respect, Integrity and Customer Focus, always striving to meet or exceed our customer’s expectations.

 

 

Picture of restoration in progress from Rainbow International of The Twin Ports Region  Picture of the team at Rainbow International of The Twin Ports Region covered in soot.

 

Mission

To position our franchisees in the marketplace to become the premier choice for restoration and cleaning services by always exceeding their customers’ expectations.

Vision

To Be a World Leader in the Restoration & Cleaning Industry by providing innovative training, systems, products, and support to our franchisees, allowing them to achieve their desired level of business success.

Our Home & Commercial Restoration Code of Values

We live our Code of Values by ...

Respect

… treating others as we would like to be treated.

… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

… responding in a timely fashion.

… speaking calmly, and respectfully, without profanity or sarcasm.

… acknowledging everyone as right from their own perspective.

Integrity

… making only agreements we are willing, able and intend to keep.

… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

… looking to the system for correction and proposing all possible solutions if something is not working.

… operating in a responsible manner: "above the line."

… communicating honestly and with purpose.

… asking clarifying questions if we disagree or do not understand.

… never saying anything about anyone that we would not say to him or her.

Customer Focus

… continuously striving to maximize internal and external customer loyalty.

… making our best effort to understand and appreciate the customer’s needs in every situation.

Having Fun in the Process!