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Simcoe County

Customer Testimonials

2012 Business Achievement Awards

The President's Award of The Year

Presented by the Southern Georgian Bay Chamber of Commerce at the 2012 Business Achievement Awards, Rainbow International of Simcoe County was proud to receive "The President's Award of The Year" on March 27, 2012.

This award is in recognition for their leadership role in embracing the latest equipment and technology for use in structural drying which can reduce over-all repair expenses and contributes less to the landfill site.
Garfield Dunlop, MPP Simcoe North and Bruce Stanton, Member of Parliament have extended their congratulations with Certificates of Recognition as well as numerous business members in the community.

Local Business Woman Receives National Award

Rainbow International Franchisee Walks Away Honored at Annual International Conference

Midland, ON (September 28, 2012)- Patti of Rainbow International® of Simcoe County, received the coveted Woman of the Year award from Rainbow International during the 2012 International Convention held in Grapevine, TX, on September 23rd- 26th.

Each year, one standout female franchise owner is awarded the designation of Woman of the Year by consistently setting an example for other franchisees through continuous efforts to strengthen and support her franchise.

"Customer loyalty is Patti's specialty,"said Rob Martin, owner of Rainbow International of Simcoe County, who nominated his wife for the honor. "Her strong commitment to leading the company has brought out the very best in each of her team members."

Rainbow International, a subsidiary of The Dwyer Group, is active in the promotion and support of advancing the careers of women in male-dominated trade and service professions. "Strong, committed women like Patti are the trailblazers for the future of franchised trade industries," states Rob White, President of Rainbow International. We want to ensure we celebrate and honor the women who are opening the doors today for the future leaders of tomorrow."

"It is an honor to receive this award," states Patti. "It proves that working hard and providing outstanding customer service can go a long way, even in a male-dominated industry."


I am writing this letter to let you know how thrilled both my husband and I are with your thorough service on our boat. The cuddy has never looked so good. All the mold stains were removed, how you did it, is beyond me! We are also extremely impressed with the fast and efficient service you delivered. One phone call, you arrived, submitted an estimate and one week later with the boat in the driveway, you were there completing the job at the estimated cost. Truly fantastic job, and both Scott and I will not hesitate to recommend your services to any of our boating friends!! Our nights on the water will smell "fresh" thanks to you and your team at Rainbow International.
- Leanne G.

I just wanted to take this opportunity to say THANK YOU From our first contact our experience with you and your team was outstanding, you took the time to explain everything and were very patient and courteous with our many, many questions, hard to find that in today’s busy world, even when I called or emailed to ask you a question you were always right there giving me the information I needed, and all this during such a hectic time with many homes flooded and in the middle of a heat wave. Your team got right to work and were so efficient in getting the emergency response work done quickly in order to reduce any potential health risks due to the flooding in our basement. Our highest praises go out to you and the entire team of Rainbow Simcoe County, you were polite, responsive, and professional at all times, we will definitely recommend your company to others.
- Gary & Elke Jones

I would highly recommend the services of this company. I cannot say enough good things regarding my recent dealings with them over a period of about 2 weeks during restoration and reparation of damages caused by water. I recently had an emergency flood in the basement of my rental home in Midland due to a burst pipe. It happened on a Saturday afternoon around 3pm, and we needed emergency services as fast as possible to try to contain the damage. By the time we had arrived on the scene in Midland around 4pm, I had called Rainbow International (recommended by friends who were visiting us at my own home in Tiny Township that afternoon). Less than 2 hours later, their truck was in the driveway, their massive hose was removing the excess water, and then 9 huge air movers plus dehumidifiers had been strategically placed throughout the carpeted rec room to begin the 4 day process of drying it all out before I could fix the pipe. During the entire process, Rob Martin was available for consultation, checked moisture levels with precise instruments daily, made appropriate decisions in a most timely manner, arranged for sub-trades to do the restoration and repair, and thus quickly and efficiently resolving the whole situation. The quality of work done by him and all other workmen for each of the steps was excellent. Even more impressive was Rob's cooperative attitude of going above and beyond the regular process caused by the initial emergency, by arranging the timing of each step to accommodate a house inspection for a conditional offer on the home. Rob was always aware of the added pressure of trying to sell the home at the same time he was involved in the restoration of the basement, for which I was extremely grateful. I would recommend the services of Rainbow International to anyone who needs restoration, repair and/or general contracting work done in the home. Top quality workmanship, a helpful and friendly attitude from all workmen, and timely service are three compelling reasons to use Rainbow International of Simcoe County!
Bev Maintenay, Wawanesa Insurance

Sending you this letter to say thank-you very much for the wonderful job in the basement. Rick, Bill and Sharon did an amazing job. You were all very helpful from day 1 and I couldn't have made it through this ordeal without your support. The basement looks and smells great. I feel good about going down there again :):). Take care and I will pass on your workmanship to anyone that is in need of "Rainbow International".
Denise M.

Thank you so much for your fast and friendly service! Our carpets have never looked better! Additionally I want to thank you for taking the time to help me solve a water issue in my basement. I was beside myself trying to figure out the problem, and losing sleep over worry about potential repair costs! The issue turned out to be minor, but the extra time you took to solve the problem will always be greatly appreciated! I would recommend your services to anyone without hesitation!
- Kelly Moss, Kelly Moss Photography

Rob I hope you are having a great start to your second year in business. I am writing to thank you for the excellent service you and your staff have provided in dealing with the issues in my mother's home. When we first contacted you regarding the mold issue in my mother's basement we had no idea what work would be required to remedy the problem and we were very concerned about the disruption the work would cause to our mother's routine. Imagine our relief when you were able to provide us with an accurate quote for the work that was to be completed and then the work was completed in a very timely and professional fashion. Not only my mother but also my sister who oversees her affair were very impressed with how the job went. I know that since then I often have my sister comment on how she wishes your company was located near her home as she would definitely hire you and your crew. Then recently when we needed to call someone to help restore water to my mother's kitchen there was no hesitation, my sister simply told me call the guys at Rainbow International and again you exceeded our expectation. Not only did you get the water working but also assisted arranging sub trades to fix the wiring to the heater that had broken causing the freezing of the pipe. Again thank you for your excellent assistance. I know I speak for my entire family when I say how pleased we have been with your work and how we would not hesitate to recommend you to anyone needing restoration services.
- Peter M.

This correspondence is intended to serve as reference to my past direct dealings with Rob Martin, Owner/Operator of Rainbow International out of Midland, ON. I have dealt direct with Rob (then affiliated with another vendor) on 3 losses over a period of three years. The first was a total loss house fire where Rob oversaw construction of a new dwelling that came in on budget. The second was a residential fire where Rob oversaw required emergency work and contents handling. The third was a total loss commercial fire where Rob facilitated required demolition and repair of a saved portion of an attached structure. My past dealings with Rob Martin have been positive. Economical policyholders have conveyed similar sentiment. I would be comfortable engaging Rob Martin on any loss in the future, based on past experience
- Greg M., Large Loss Specialist, The Economical Insurance Group

I am very pleased with the great job you did in cleaning my living room carpet. The carpet had some stains that truly I thought might never come out and I was deciding in purchasing a new one since the stains were really starting to bother me. After speaking with you I decided to try out the carpet cleaning service Rainbow International offers. I was very impressed with how clean the carpet looked. The carpet also had a nice fresh smell to it. Not only was the carpet restored to its original look, it was also cost effective. There was no need ot have to purchase a new carpet. I will not hesitate to let others know about Rainbow International's carpet cleaning service. Thank you!
- Norie V., Owner, Norveia Management Inc.

I would just like to thank Rob for his quick and reliable service in two calls to one property. The first was for a vermiculite test, as this insulation was found in the attic during an inspection and has been known to contain asbestos. Rob took care of everything effectively and efficiently and delivered the report to me in a timely manner. I was then able to use this, luckily "asbestos free", report in future to quickly disclose this information to subsequent prospects and get that out of the way. Dealing with objections in real estate are the barriers to a sale and any help in eliminating these is essential, so thank you. Rob was then called in a second time to identify and deal with a leak, something that is obviously detrimental to the potential sale of a property. Again, Rob's expertise, reliability and speedy service quickly took care of this situation. I have also spoken to Rob's reliability and expertise in the past an am happy to speak again to the consistency of this high level of service and professionalism. Thanks again Rob and even though I don't 'like' to have to call you, as it means there is some level of disaster to deal with, I love the results and appreciate that one call does it all.
- Tiffany M., Sales Representative, Re/Max Georgian Bay Realty Ltd., brokerage

I am writing this letter to let you know how thrilled both my husband and I are with your thorough service on our boat. The cuddy has never looked so good. All the mould stains were removed, how you did it, is beyond me! We are also extremely impressed with the fast and efficient service you delivered. One phone call, you arrived, submitted an estimate and one week later with the boat in the driveway, you were there completing the job at the estimated cost. Truly fantastic job, and both Scott and I will not hesitate to recommend your services to any of our boating friends! Our nights on the water will smell "fresh" thanks to you and your team at Rainbow International.
- Leanne G., Owner, Fresh By Leanne

I have worked with Rob Martin in the past while he was an estimator for one of our preferred vendors. My dealings with Rob, found him to be very knowledgeable and pleasant in every aspect of the claims process. He was very efficient and handled his claim files very effectively. I have also had the opportunity to deal with him again, now that he is the owner of Rainbow International of Simcoe County and am pleased to say, that he handles his files, in the same professional manner that I am accustomed to. I would highly recommend Rob Martin’s company as a contractor for insurance restoration work.
- Loralee R., B.A, FCIP, Field Claims Representative, The Economical Insurance Group