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South & West Suburbs

CE Course Descriptions

Rapid Structural Drying
Ethics in Your Business and Life
Insurance in Today’s Market
Errors & Omissions Review and Case Studies
Successful Mitigation of Fire and Smoke
Understanding Homeowners’ Policy Endorsements

Rapid Structural Drying

A comprehensive approach to saving more structure and contents in addition to reduced drying time and the a significant reduction in the cost of claims is our process called “Rapid Structural Drying.”  Response time is critical when water damage occurs:  starting within minutes of the loss to the point that within days mold and other bacterial organisms start to grow.  The loss can quickly escalate into a major reconstruction project.  Understanding the dynamics of how water can infiltrate structures and contents and then how to deal with that with today’s equipment and monitoring devices is what makes the end drying results successful.


Ethics in Your Business and Life

A study of the requirements and prohibitions governing actions based on values, presented are ethical dilemmas that may be present in business practices and in one’s life including: cheating and fraud, plagiarism, misapplication of funds, compliance with legal and ethical guidelines and marketing messages.  Case studies regarding insurance issues are offered for group discussion in regard to the ethical and legal obligations of the insurance professional.  As the basis for an ethical approach to situations examined are possible “core values” that are the foundation for a “Code of Values” ethical system that includes Respect, Integrity, Customer Focus, and Having Fun in the Process.  The ultimate goal is to achieve satisfying and rewarding business and life relationships.


Insurance in Today’s Market

Insurance in Today’s Market is different than it was years ago. Since new technology and new trends have been introduced they have changed the way insurance carriers are selling their product. During this session we intend to show how these new trends are not only changing the way that insurance companies do business but how they are greatly impacting a consumer’s choice to purchase directly from the carrier as opposed to an insurance agent.  With this presentation the attendees will be better able to increase their sales and service their insureds.


Errors & Omissions Review and Case Studies

E & O reviews what errors and omissions are, the duties of an agent to an insurer, legal liabilities of agents, types of errors and omissions claims, errors and omissions policies, risk management and handling errors and omissions claims.  Discussions cover the current landscape and judicial reviews.


Successful Mitigation of Fire and Smoke Damage

Provides an overview of the dynamics of fire and smoke damage and the related customer service issues involved.  The behavior of smoke and how it affects the built environment, the continuing damaging effects of smoke residue when not mitigated quickly and industry standard methods required to reduce loss settlement time and costs are discussed.  Included in these savings are deodorization methods which are the key to a satisfied customer at job’s end and the latest technological options to salvage previously unsalvageable surfaces and contents.


Understanding Homeowners’ Policy Endorsements

This class reviews options to modify dwelling coverage, inflation guard, ordinance & law coverage, sewer backup, earthquake, condominiums, other structures, scheduled property, home based business coverage options, modifying liability coverage, boats & RVs, and loss assessment.