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NE Kansas

About Rainbow International

 

 

The Rainbow International® of Lawrence and Topeka franchise is owned and operated by longtime Lawrence residents, Nick and Raegann Berger.  Nick has over 16 years of experience in the commercial, residential construction, remodeling and restoration business.  Our team is well equipped to handle emergencies 24/7 including water, fire, smoke, mold damage cleanup, trauma scene cleanup and restoration.  Additional services include carpet and upholstery cleaning and deodorizing, grout and hard surface cleaning, wind and storm damage restoration, reconstruction/remodeling, contents removal and cleaning and insurance claims assistance.


Using our Rapid Structural Drying equipment and procedures we can dry structures quicker and with less replacement cost than ever before possible.  With our “World Class Customer Service” you can be assured we will exceed your expectations.  Besides providing you with a very positive experience, we will work closely with you to provide you with the best prices and service for drying wet structural materials and carpet cleaning.

Rainbow International Restoration takes its role as a restoration services provider seriously and offers the following accountability systems to ensure you and your insurance coverage provider peace of mind:

·       Industry-standardized pricing using Xactimate® software

·       Complete job site documentation using Rainbow International proprietary software

·       Customer service accountability using Net Promoter Score®

·       Web portal providing real-time claims averages statistics

·       Specific documentation consistent with your requirements-See following example

Our 24/7 Rapid Response Team is ready to go to work with you in Lawrence, Topeka, Eudora, Baldwin City, Ottawa and the surrounding communities.

If you have any questions about our services OR have an emergency situation that requires our Rapid Response Team’s assistance, please feel free to contact us at 785-371-2400.

Established in 1981, Rainbow International has over 300 service locations around the world offering restoration and carpet care services. All of our businesses operate based upon the philosophy of providing professional services with excellent workmanship and attention to detail.

Rainbow International always strives to exceed our customers expectations! Thats why our customers can always expect Free Estimates with No Hidden Costs... and all work is completed with a Satisfaction Guarantee!

Rainbow International is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting over 1100 franchisees in the United States and twenty-four foreign countries.

Mission

To position our franchisees in the marketplace to become the premier choice for restoration and cleaning services by always exceeding their customers’ expectations.

Vision

To Be a World Leader in the Restoration & Cleaning Industry by providing innovative training, systems, products, and support to our franchisees, allowing them to achieve their desired level of business success.

Our Home & Commercial Restoration Code of Values

We live our Code of Values by ...

Respect

… treating others as we would like to be treated.

… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

… responding in a timely fashion.

… speaking calmly, and respectfully, without profanity or sarcasm.

… acknowledging everyone as right from their own perspective.

Integrity

… making only agreements we are willing, able and intend to keep.

… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

… looking to the system for correction and proposing all possible solutions if something is not working.

… operating in a responsible manner: "above the line."

… communicating honestly and with purpose.

… asking clarifying questions if we disagree or do not understand.

… never saying anything about anyone that we would not say to him or her.

Customer Focus

… continuously striving to maximize internal and external customer loyalty.

… making our best effort to understand and appreciate the customer’s needs in every situation.

Having Fun in the Process!