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Franklin County

About Rainbow International

Established in 1981, Rainbow International® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. Our restoration services cover fire damage restoration, water damage restoration, mold removal, smoke damage restoration, and more.

When disaster strikes you can rely on rapid and professional restoration service from Rainbow International. Our service locations are on call 24-hours a day, seven days a week. Rainbow International is fully certified by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC has served as the industry guardian for inspection, restoration and cleaning services for over 30 years.

Rainbow International is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting over 1,500 franchisees in ten countries.

About Rainbow International of Franklin County

"There are no small details."

Cleaning and restoration is a business in which you have to be prepared – not just move quickly, carefully and with compassion, but to attend to every detail. Because none of them are small.

Not to our customers who have suffered water damage, smoke damage, fire damage or mold damage. Not to you.

Value is more than assets written up on an insurance report. We do everything we can to prevent loss while bringing back the vitality and beauty of your home or business, with as little down time or displacement as possible.

We've worked for years restoring storm-damaged property within our Central New England service area, based in Barre, Massachusetts.  But we've also teamed up with Rainbow International operations to assist people victimized by Hurricane Sandy along the mid-Atlantic.

Rainbow Quotebox

That Rainbow International Northeast Disaster Team relationship is something this Rainbow International professional is proud to call on for the biggest jobs.

Your local Rainbow International experience begins with Franchise owner Joe Wood and extends from the office staff to your on-site crew and supervisor.

Joe's passion for and knowledge about home and business restoration and cleaning gets a boost from years of experience as both a building contractor and professional firefighter prior to opening his Central-Western Mass. in 2011.  Joe began as a junior firefighter at age 15 and remains a call firefighter to this day. The Woods are happy to spend time with their children and active in their church.

But whenever called upon, Joe is ready to work through to complete restoration.

"What I consider my personal strength," Joe says, "is to break each room or space down into its own entity, to find solutions quickly. That takes down the degree of difficulty to take it on and rebuild."

Established in 1981, Rainbow International has over 300 service locations around the world offering restoration and carpet care services. All of our businesses operate based upon the philosophy of providing professional services with excellent workmanship and attention to detail.

Rainbow International always strives to exceed our customers expectations! Thats why our customers can always expect Free Estimates with No Hidden Costs... and all work is completed with a Satisfaction Guarantee!

Rainbow International is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting over 1100 franchisees in the United States and twenty-four foreign countries.

Mission

To position our franchisees in the marketplace to become the premier choice for restoration and cleaning services by always exceeding their customers’ expectations.

Vision

To Be a World Leader in the Restoration & Cleaning Industry by providing innovative training, systems, products, and support to our franchisees, allowing them to achieve their desired level of business success.

Our Home & Commercial Restoration Code of Values

We live our Code of Values by ...

Respect

… treating others as we would like to be treated.

… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

… responding in a timely fashion.

… speaking calmly, and respectfully, without profanity or sarcasm.

… acknowledging everyone as right from their own perspective.

Integrity

… making only agreements we are willing, able and intend to keep.

… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

… looking to the system for correction and proposing all possible solutions if something is not working.

… operating in a responsible manner: "above the line."

… communicating honestly and with purpose.

… asking clarifying questions if we disagree or do not understand.

… never saying anything about anyone that we would not say to him or her.

Customer Focus

… continuously striving to maximize internal and external customer loyalty.

… making our best effort to understand and appreciate the customer’s needs in every situation.

Having Fun in the Process!