During these challenging times, our professionals will proceed as follows:

• Assess the Damage

It is important to conduct an accurate assessment of all the inventory damaged in your property. Our technicians will determine which items are salvageable and which are damaged beyond repair.

• Record the Inventory

For the salvageable items, our technicians will locate and document each item, so that every item is returned to you. The items will then be removed for restoration. During this process, we take special care to be accountable for your property.

Our main goal is to restore all of your items, but for the items that are not salvageable, our technicians will document each of these items and help you compile a final list for you and your insurance company.

This will assist in the overall insurance claims process. As soon as the claim process is complete, we will dispose of those items that are beyond repair.

• Contents Removal

Once inventory has been taken, we will carefully remove all contents that can be restored and move the items to our cleaning facility. At that point, our technicians will clean and deodorize each item to its original condition, using the latest technologies in cleaning that are appropriate for the item. Items are carefully packed and shipped in our specialty trucks to a new, climate-controlled facility in Harford County.

This 15,000 SF facility is climate-controlled for heat and humidity, as well as 24/7 alarm and video surveillance. Once in the cleaning facility, items are cleaned and deodorized to bring them back to pre-loss condition. Our IICRC technicians are trained to match the correct equipment to the specific item. You can be assured that each of your items will be handled with care.

• Inventory of Items

We use an exclusive inventory system, iCAT that allows us to record each item from your home and provide a digital inventory for each item removed from your home.

This allows you to view the item in the event you or someone else needs that item before the full return of your items. Clients can visit our facility to retrieve the items with 24 hours notice! iCAT also provides for (with permission from your insurance company) inventory of total loss items and a website where we provide the description of the item and the cost of the item, allowing you and your insurance company to quickly settle on the replacement cost of the total loss (or non-restorable) item.

• Return of Your Items

When all items have been cleaned and deodorized, our technicians will match each item with the inventory list to ensure that all items are accounted for. Then, they will be packed carefully and returned to you in their original condition. You will be amazed at the condition of your items when you see them! You will be pleased.